When I was in College at Columbia University I used to fly Jet Blue exclusively. My parents had a gazillion miles on US Airways, and always tried to coax me into flying with them, but I was young and in love. Jet Blueâ€™s new leather seats and (at the time) state of the art Direct TV experience, plus direct flights and friendly service made them worth a few extra bucks (although they were usually the cheapest). Today I flew Jet Blue again, and Iâ€™m sorry to report that Jet Blue is no longer worth flying. The great flying experiences I had between 2001 and 2005 are a figment of the past.
My trip today was from San Francisco International to Rochester, NY â€“ via JFK. Because of some booking confusion I managed to have the two legs of my trip on separate reservations, and although I tried my best in the weeks before the flight to put them on the same ticket, Jet Blue insisted that I would have to claim my bags at JFK, and recheck them â€“ all in a 65 minute layover.
Iâ€™m a superhero, so I was able to claim my bags and check in for my next flight with 50 minutes to spare, but then it took 15 more minutes to get to the front of the â€œbag dropâ€ line (needless to say you do more than just â€œdropâ€ your bag off) and it only went that fast because I cut about 20 people (yeah, Iâ€™m that guy). Just to reiterate the falsity of the â€œbag dropâ€ statement the ticket agent spent 15 minutes checking me in. She couldnâ€™t seem to figure out how to check in a bike without a bike fee (because I had already paid it in San Francisco). It took her 15 minutes, then she handed my bags to a guy and told him to hurry the bags to the gate. I took off and got stuck in a line for security. It wasnâ€™t that long a line, and I made it to my gate 10 minutes before the flight was scheduled to leave, but they closed the door in my face and told me I was too late. The next flight was five and a half hours later (well, there was one three hours later, but they canceled that one), which would put me into Rochester at 12:20am. YIPEE!
Right now Iâ€™m still in New York City. After writing an email to Jet Blue they credited me back the $50 bike fee, which I spent on a hotel in Rochester since thereâ€™s no way I was going to ask my host family to pick me up at 12:30 in the morning. I donâ€™t even want to be there at 12:30am.
I complained to Jet Blue and they credited me $50 for my bike fee. That doesnâ€™t quite make up for me not being in Geneva tonight, but at least they offer free wifi in their JFK terminal so I can write my war story for free. Thatâ€™s kind of cool.
Hopefully when I get to Rochester my bike and bags and everything will be there and the cab ride to the Motel 6 will be quick and inexpensive and my bed will be not too hard and not too soft, but just right. Ahhhh.. I canâ€™t wait to sleep tonight. Tomorrow is going to be an awesome day.